Refund policy
RETURN & REFUND POLICY
At Still Striving, we want you to be confident with every purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your item, subject to the conditions below.
RETURN ELIGIBILITY
To qualify for a return:
-
The return must be requested within 14 days of delivery.
-
The watch must be unworn, unused and in its original condition.
-
All original packaging, tags, protective films, manuals and accessories supplied with the watch must be returned.
-
Proof of purchase or your Still Striving order number must be provided.
Items showing signs of wear, damage caused after delivery, alteration, misuse or missing original components may not qualify for a refund.
HOW TO REQUEST A RETURN
Contact us at info@stillstrivings.com with your order number and reason for the return.
Please do not send an item back without first contacting us and receiving return instructions.
For approved returns, Still Striving will cover the return shipping cost using the return method provided or approved by us.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your watch arrives damaged, defective, or you receive an incorrect item, contact info@stillstrivings.com as soon as possible with your order number and clear photographs or other reasonable evidence of the issue.
Once verified, Still Striving will arrange an appropriate replacement, return or refund and cover applicable return shipping costs.
REFUNDS
Once we receive and inspect an eligible returned item, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Original international customs duties, taxes or other government charges paid directly by the customer are not refundable by Still Striving.
ORDER CANCELLATIONS
Orders may be cancelled before they have been dispatched.
Contact info@stillstrivings.com as soon as possible if you need to cancel an order.
Once an order has been dispatched, it can no longer be cancelled and must instead follow our return process.
EXCHANGES
If you would like a different watch, contact us at info@stillstrivings.com. Exchanges are subject to product availability and return eligibility.
6-MONTH STILL STRIVING WARRANTY
Eligible watches purchased directly from Still Striving include a 6-month Still Striving warranty from the date of delivery covering manufacturing defects under normal use.
The warranty does not cover normal wear and tear, accidental damage, misuse, unauthorized repairs or modifications, cosmetic damage caused after delivery, or damage resulting from use contrary to the product's specifications.
Warranty claims are subject to inspection and verification.
This is a Still Striving warranty and should not be interpreted as an official manufacturer's warranty unless expressly stated on the individual product page.
CONTACT
For returns, refunds, cancellations or warranty assistance:
